Auto & General Motor Repairer Network

Auto & General are the underwriter and insurer for millions of Australians, with an extensive network of repairers across Australia. As a selected motor repairer within the Auto & General network, you will assess customer motor vehicles and provide quality repairs in a personable and professional manner.

Our Selection Criteria

Repairers interested in becoming part of the Auto & General repairer network must meet the selection criteria. This criteria includes but is not limited to:
  • Geographical coverage
  • Quality repairs, service, and cost
  • The type of repair service you provide
  • Compliance with the Motor Vehicle Insurance and Repair Industry Code of Conduct as well as relevant state and federal laws
  • A repair guarantee and dispute resolution procedure
  • 30-day payment terms
  • Your performance on previous Auto & General jobs referred to you

Register your interest

Your expression of interest will be referred to Auto & General Insurance Company LTD for assessment. Registering your interest to be part of the Auto & General network does not guarantee you will be chosen or successful. Each registration is assessed on individual merit.

When the business requires to engage a repairer, the repairer will be contacted, provided the selected repairer meets the assessment criteria.

Motor Vehicle Insurance and Repair Industry Code of Conduct

We adhere to the guidelines in the Motor Vehicle Insurance and Repair Industry Code of Conduct outlining fair-trading standards, cooperation and transparency between the insurer and repairers.